How to contact us

During normal operating hours, you can contact the ACNC via the phone, email, fax, mail or social media.

We can provide information to help you and your organisation register as a charity and carry out its obligations to the ACNC. We cannot provide legal or other professional advice. Read more here.


Call us on 13 ACNC (13 22 62) weekdays 9am to 5pm AEST.

Aboriginal Liaison Officer

If you are an Aboriginal or Torres Strait Islander and would prefer assistance from an Aboriginal Liaison Officer, tell us when you contact us and we will arrange this for you.


Email us at We will aim to respond within 7 working days, depending on the complexity of your request.

Charity Portal password reset
To reset your password you will need your charity's ABN and contact details. You will also need to be able to answer a number of questions about your charity to confirm that you are authorised to reset the password on behalf of your charity. Reset your password here.

Social media

You can keep in touch with us on social media: Twitter, Facebook, YouTube, and LinkedIn.

Read more about our social media accounts.


Advice Services
Australian Charities and Not-for-profits Commission
GPO Box 5108,
Melbourne VIC 3001


Send all faxes to 1300 232 569.

Media contact

Journalists and other members of the media can contact our media team directly. Email or call 0466 089 108.

Reporting a concern about a charity

If you want to report a concern about a charity, before you contact us read about when the ACNC is able to act on your concern and when issues are outside of our responsibility (you can find the form you need to report your concern on this page too).  

Translation and interpreting

Translation and interpreter services are available to ACNC callers.

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call us through the National Relay Service:


  • TTY (telephone typewriter) service users phone 133 677 then ask for 13 22 62
  • Speak and Listen (speech-to-relay) users phone 1300 555 727 then ask for 13 22 62
  • Internet relay users can make an internet relay call through the National Relay Service website and then ask for 13 22 62.

More information