How to contact us

You can contact the Australian Charities and Not-for-profits Commission (ACNC) for information via the phone, email, fax, mail or social media.

We can provide information to help you and your organisation to register as a charity and carry out its obligations to the ACNC. We cannot provide legal or other professional advice. Read more here.

The ACNC and the Caretaker conventions

Successive Australian Governments have accepted that during the period before an election Australian Government departments assume a ‘caretaker’ role.

The purpose of the caretaker period is to protect the apolitical nature of the APS, and to avoid using Australian Government resources in a way that could be perceived to advantage a particular political candidate or party. During the caretaker period, work to implement existing policy can continue where it is clearly ongoing general administration or business as usual.

For the ACNC, this means registering charities, investigation of complaints and providing education guidance and support – all of these activities are underpinned by the ACNC Act. For more information on the caretaker period, please see the Department of the Prime Minister and Cabinet’s ‘Guidance on Caretaker Conventions’ at Guidance and caretaker conventions

Charity Portal password reset

To reset your password you will need your charity's ABN and contact details and will also need to be able to answer a number of questions about your charity. We use these answers to confirm that you are authorised to reset the password on your charity's behalf. Reset your password here.

Phone

Call us on 13 ACNC (13 22 62) weekdays 9am to 6pm AEDT.

Please note that our Advice Line is closed Friday 3 June for staff training.

Call back service

To book a call back from an ACNC staff member, email us nominating a day and time between 9.00am and 6.00pm weekdays (excluding public holidays) for an ACNC representative to contact you.

Aboriginal Liaison Officer

If you are an Aboriginal or Torres Strait Islander and would prefer assistance from an Aboriginal Liaison Officer, tell us when you contact us and we will arrange this for you.

Email

Email us at advice@acnc.gov.au. We will aim to respond within 2 to 5 working days, depending on the complexity of your request.

Social media

You can keep in touch with us on social media:

Read more about our social media accounts.

Mail

Advice Services
Australian Charities and Not-for-profits Commission
GPO Box 5108,
Melbourne VIC 3001

Fax

Send all faxes to 1300 232 569.

Media contact

Journalists and other members of the media can contact our media team directly. Email media@acnc.gov.au or call 0466 089 108.

Reporting a concern about a charity

If you want to report a concern about a charity, before you contact us read about when the ACNC is able to act on your concern and when issues are outside of our responsibility.

Translation and interpreting

Translation and interpreter services are available to ACNC callers.

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call us through the National Relay Service:

  • TTY (telephone typewriter) service users phone 133 677 then ask for 13 22 62
  • Speak and Listen (speech-to-relay) users phone 1300 555 727 then ask for 13 22 62
  • Internet relay users can make an internet relay call through the National Relay Service website and then ask for 13 22 62.

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