Public trust and confidence in Australian charities

About the research

This research examines public trust and confidence in Australian charities. It was undertaken by ChantLink, on behalf of the ACNC, in April and May 2013. As well as identifying the level of trust in charities, it looks into public knowledge of charities and community expectations of a charity regulator.

The research was conducted in qualitative and quantitative phases.

Qualitative research consisted of six focus groups and aimed to explore:

  • attitudes to charities
  • factors that influence trust and confidence in charities
  • responses to the idea of an online searchable charities register.

Quantitative research involved a survey of the Australian public’s attitudes to charities. The survey was conducted online and there were 1624 responses (including a pilot phase of 60 responses).

Read the media release about the research report.

Download the full Public trust and confidence in Australian charities report using this link: