Charities that have returned mail to the ACNC

Unopened mail has been returned to the ACNC from a number of registered charities, which suggests that the postal address supplied to the ACNC is incorrect or the charities are not recognising mail from the ACNC. Most of these charities have had some contact with the ACNC but may have overlooked updating this information.

These charities are likely not receiving correspondence from the ACNC, which means they are likely to have outstanding Annual Information Statements. As such, they are at risk of incurring the associated penalties for failing to lodge.

All registered charities have an obligation to:

  • Notify the ACNC of changes to contact details. These changes must be notified within 28 days for large and medium size charities and 60 days for small charities.
  • Submit an Annual Information Statement every year. This statement is due within six months of the end of your reporting period and is submitted using the ACNC Charity Portal.

More information about charity obligations can be found on our website under Manage my charity.

Charities that fail to submit their Annual Information Statements and make no attempt to do so will have:

  • a statement published that your Annual Information Statement is overdue on the Charity Register. This will appear as a 'red mark' on their entry on the Charity Register, if they have failed to submit for more than six months after the due date, and/or
  • penalty notices issued if we find they are deliberately not meeting their obligation to report.

When a charity submits its Annual Information Statement, the ACNC Charity Register details will be updated, and the overdue statement will be removed.

If a charity does not submit an Annual Information Statement for two years, the ACNC will progress towards revoking the charity's registration. This will also result in the Australian Taxation Office removing entitlement to Commonwealth charity tax concessions.