FCA is the national voice for the financial counselling profession in Australia. It is a not for profit organisation that: • Provides resources and support for financial counsellors; • Advocates for a fairer marketplace; • Works to raise the profile of financial counsellors; • Advocates to increase access to financial counselling; and • Works to improve hardship processes for people in financial difficulty. In the past year we have supported the financial counselling sector and worked to improve access to financial counselling by: • increased promotion of financial counselling so more people in financial hardship can access it, especially those affected by COVID related hardship; • enhanced the National Debt Helpline by adding substantial new content to the website and piloting a chat service; • facilitated an increase in the number of trained financial counsellors through our intern project and a virtual placement model to allow current students to complete their qualification remotely; and • set up a dedicated phone financial counselling service for small business.