Susan Pascoe, Our Commissioner

New guidance for charities

The way a charity conducts fundraising is crucial to its success and, importantly, its reputation.

While some charities conduct their own fundraising activities, many choose to use professional fundraising agencies to conduct activities on their behalf.

In the wake of recent media reports about the workplace practices of some organisations that provide fundraising services, the ACNC has partnered with peak bodies the Fundraising Institute of Australia, and the Public Fundraising Regulatory Association, to produce new guidance for charities.

The purpose of the guidance, Working with fundraising agencies, is to assist charities to consider and implement appropriate processes of due diligence when engaging a fundraising agency.

The guide provides advice on:

  • Working with fundraising agencies
  • Practical steps for ensuring good governance
  • Managing existing agreements
  • Entering into new agreements

I encourage all registered charities that undertake fundraising activities to review the guidance at

For other fundraising related questions and concerns, charities and members of the public can visit


It was my pleasure to make my first trip (as ACNC Commissioner) to Wagga Wagga last week to host the penultimate Ask ACNC information session for charities.

Wagga Wagga is home to approximately 120 registered charities and is the largest city in the New South Wales Riverina, an area the size of Switzerland. Despite the relatively small number of local charities compared to the major capital cities, over 80 attendees joined the Minister for Small Business and Member for Riverina, the Hon Michael McCormack MP, and I at the Wagga Wagga RSL.

Attendees heard from the Minister and I, as well as representatives from the Australian Taxation Office (ATO), and the NSW Office of Fair Trading (OFT) and State Revenue Office (SRO).

Thank you to all who attended.
Similarly, Assistant Commissioner David Locke continued the ACNC’s travels through regional NSW with a stop in Tamworth to host the final Ask ACNC session. This was a well-attended event with lively interaction between participants and staff from the ACNC, the ATO, the OFT and the SRO.

Once again, my thanks to the representatives of local charities for making the time to attend.


Earlier today we announced the revocation of three organisations following compliance investigations.
The organisations are:

As I’ve said many times before, revocation of charity status is reserved for the most serious of cases. Our approach to compliance is to help charities get back on track, however we will take firm action where required. Revocation follows substantial investigation into the alleged activities of charities, often with partner agencies.

You can find the full list of compliance revocations, and more information about our regulatory approach, at

Telstra Business Woman of the Year

I’d like to take this opportunity to recognise Andrea Mason, CEO of registered charity the Ngaanyatjarra Pitjantjatjara Yankunytjatjara Women's Council Aboriginal Corporation, for winning the 2016 Telstra Business Woman of the Year Award.

Ms Mason was also announced as the 2016 Telstra Australian Business Women’s For Purpose and Social Enterprise Award winner.

You can read more about Andrea and her award win at

Leadership in Government Awards 2016

On Thursday night I will be representing the ACNC at the 2016 Leadership in Government Awards ceremony in Canberra.

The awards, chaired by former ATO Commissioner Michael D’Ascenzo AO CA, recognises exceptional leadership in the public service across both Australia and New Zealand.

It goes without saying that being nominated truly is a great honour, and I will be representing the ACNC with great pride.

I will be tweeting photos and highlights of the evening, you can follow me at @SusanPascoeACNC.

2016 Impact 25

I know I speak on behalf of my colleague, Assistant Commissioner David Locke, when I say that we were both very proud to be announced as nominees for the 2016 Pro Bono Impact 25 Awards.

The Impact 25 recognises those making a difference in the not-for-profit sector, with past winners including founder and director of The Luke Batty Foundation, Rosie Batty, and World Vision CEO, Rev Tim Costello.

If you would like to vote for David or I, or any other of the very deserving nominees, you can do so at

Good wishes
Susan Pascoe AM

Contact us

Our phone number is 13 ACNC (13 22 62) or you can email us at
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