The end of 2018 saw huge achievements for the ACNC – most notably, the launch of the new and improved ACNC website, Charity Register and Charity Portal.
I would like to thank our charities for their patience as we worked to implement the changes to our online services. The updated website and Charity Portal are faster, more accessible, and easier to navigate.
As with any large-scale IT upgrade, it has not been all smooth sailing. We have had a record number of enquiries from charities, which has increased call wait times and enquiry response times. I apologise for the inconvenience, and assure you that our team is working hard to manage the influx of queries.
If you have had trouble when attempting to log into the new Charity Portal to submit your 2018 Annual Information Statement, please do not panic. I have extended the due date for those charities that normally submit between 31 December and 29 February to 31 March 2019. For most charities, this will provide an additional two months to log into and navigate the new system (noting we normally extend the due date to 31 January).
The start of a new year brings new opportunities. We are excited about the challenges ahead in 2019, including new projects to continue the development of the ACNC Charity Register.
We are looking at creating new education and guidance material to support small charities and charities operating overseas.
We are also set to consult on proposed definitions and measures of the ACNC’s second Object in early 2019.
Our project to improve the ACNC Charity Register’s search function is continuing. The objective is simple: we want to help connect charities and donors.
We are still in the scoping phase of the project; I will continue speaking with charity sector representatives from a range of backgrounds as we work toward a solution.
Meeting with charities was undoubtedly the highlight of my first year as Commissioner, and I look forward to spending more time on the road in 2019, meeting with a range of charities to discuss their incredible work and the issues most important to them.
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