We have recently launched the new Charity Portal - the online system charities access to meet their obligations to the ACNC. The information below will help you navigate the new Charity Portal, and complete common tasks.

Logging in for the first time

Before you can access the Charity Portal, you will need to create a new account with an email address. Previously, each charity had one set of login details (the charity’s ABN and password) that could be shared by numerous people. In the new system, each individual has their own log in details.

Once you’ve logged in to the ACNC Charity Portal, there will be a list of all the charities you are associated with at the bottom of the page. The list includes details of the charity’s ABN, primary contact and registration status.

To find out more about a specific charity you’re associated with:

  • click on its name - this will take you to the 'Manage charity' page,
  • click on the 'Manage other charity details' link.
Manage other details

This page will display key details about your charity – including its contact information, registration history, subtypes, beneficiaries and more. More: acnc.gov.au/portalhelp.

If you are an authorised contact for a charity, it should be listed under the ‘Charities’ heading on the Charity Portal home page.

If the charity is not listed, it is likely that the email address you used to create your new Charity Portal account is not the email address we hold for that charity.

Our Advice Services team can help you resolve this issue – call our team on 13 22 62 from Monday to Friday, 9am to 5pm (Syd/Melb time).

If a charity is not listed under the ‘Charities’ heading, it is likely that the email address you have used to create your new Charity Portal account is not the email address we hold for that charity.

Our Advice Services team can help you resolve this issue – call our team on 13 22 62 from Monday to Friday, 9am to 5pm (Syd/Melb time).

To complete your charity’s 2018 Annual Information Statement, log in to the Charity Portal and select the charity from under the 'Charities' heading.

You will be taken to the ‘Manage charity’ page, and there you will see an icon labelled ‘Manage reporting'.

Manage reporting

Click this icon and on the 'Manage reporting' page, click on the 'Start the 2018 AIS' icon located on the top left to begin and submit your charity's 2018 Annual Information Statement.

Start 2018 AIS

Much of the guidance to help you complete the Annual Information Statement is located within the online form.

However, we still have some information on the ACNC website aimed at helping you through certain sections of the Annual Information Statement. There is also a handy checklist to help you prepare.

You can submit your charity’s 2017 Annual Information Statement in the new Charity Portal.

To complete your charity’s 2018 Annual Information Statement, log in to the Charity Portal and select the charity from under the 'Charities' heading.

You will be taken to the ‘Manage charity’ page, and there you will see an icon labelled ‘Manage reporting'.

Manage reporting

Click this icon and on the 'Manage reporting' page, click on the 'Start 2017 AIS' icon at the top of the page to begin and submit your charity's 2017 Annual Information Statement.

Start 2017 AIS

Annual Information Statements from 2016 and earlier are available as paper forms – contact our Advice Services team (13 22 62 or advice@acnc.gov.au) for a copy of the paper forms if you need them.

If you are looking to register a new charity, you will need to complete an application form within the Charity Portal.

This means you need a Charity Portal account.

If you already have an account for the Charity Portal (even if this is because of your work with another charity), simply use your log-in details.

If you are a new user to the Charity Portal, you will need to sign up for a new account. This is a simple process if you follow the steps outlined in Charity Portal log-in process.

After logging in, click ‘Apply to register a new charity’, then click ‘Start’ to begin the application form.

Yes. If you can't complete a form or application in one sitting, you can save it and resume it later.

To go back to an incomplete form or application, click the ‘Resume forms’ icon on the Charity Portal home page.

Resume forms

If your charity’s legal name has changed, you must notify the ACNC. This notification must occur within 28 days if your charity is medium or large or within 60 days if your charity is small.

And if your charity's governing document changes, you are required to update it as well.

To do either of these tasks:

  • log into the Charity Portal and select the charity from under the ‘Charities’ heading.
  • click on the 'Manage other charity details' link.
Manage other details
  • select the 'Change your charity's legal name or governing document' option.
Change name governing document

From there you can start work changing your charity's legal name or governing document. Ensure you have your charity's new governing document ready to upload.

Log into the Charity Portal and select your charity from under the ‘Charities’ heading.

Click on the 'Manage other charity details' option on the 'My charities' page, and then select the ‘Change your charity's Address For Service’ icon and click ‘Start’ to begin the form.

Change AFS

Log into the Charity Portal and select the charity from under the ‘Charities’ heading. Then

  • select the ‘Manage people' link on the 'Manage charity' page
Manage People
  • and click on the 'Change the charity's primary contact' link. Then click ‘Start’ to begin the form.
Change primary contact

You will need the new primary contact’s full name, date of birth, email address and contact phone number.

In the Charity Portal you can add new Responsible Persons to a charity record and remove the ones who are no longer Responsible Persons.

To add a Responsible Person:

Log into the Charity Portal and select your charity from under the ‘Charities’ heading. On the ‘Manage Charity’ page, select the 'Manage people' icon.

Manage People

From there, click on the 'Add Responsible Persons' link and click ‘Start’ to begin the form.

Add Responsible Person

You will need to provide the Responsible Person’s name, date of birth, address and contact number – fields marked with an asterisk are mandatory.

To remove a Responsible Person:

Log into the Charity Portal and select your charity from under the ‘Charities’ heading. On the ‘Manage Charity’ page, click the 'Manage people' icon.

Scroll down the page and you will be able to view a list of your charity's Responsible Persons. Click on the name of the Responsible Person you wish to remove and then in the 'End Date' field enter the date that they stopped being a Responsible Person.

Click 'Submit' to complete.

To change your charity’s subtypes, log into the Charity Portal and select the charity from under the ‘Charities’ heading. Then

  • select the ‘Manage other charity details' icon
  • click on the 'Change your charity's subtype' link
Change charity subtype

Click ‘Start’ to begin the application form. Once you submit the application, the ACNC will assess it and let you know of the outcome.

For more information about the requirements for each charity subtype, see our factsheet on charity subtypes.

To request a change in your charity’s reporting period, log into the Charity Portal and select your charity from under the ‘Charities’ heading. Then:

  • select the ‘Manage reporting' icon
  • click on the 'Request a different reporting period' link
Request different reporting period

Then click ‘Start’ to begin the form.

Both the Charity Certificate and Registered Charity Tick can be downloaded from the 'Manage charity' page.

Log into the Charity Portal and select your charity from under the ‘Charities’ heading. Then click on either the 'Registered charity tick' icon or 'Print certificate' icon.

Tick and Certificate

To request the revocation of your charity's registration, log into the Charity Portal and select your charity from under the ‘Charities’ heading. Then:

  • Click on the 'Manage other charity details' icon
  • Select the 'Apply to have your charity's registration revoked' link and click ‘Start’ to begin the form.
Revoke registration

The ACNC may request more information, or require your charity to complete outstanding Annual Information Statements, before revoking your charity's registration. For more information, read our guidance on winding up a charity.