If you provide an email address as your charity’s Address For Service, the ACNC will always attempt to contact your charity by that email address first. In certain circumstances, however, we may need to try contacting your charity through other addresses.
Because the Address For Service is the address to which the ACNC will send important notifications, we recommend that your charity uses a generic email address rather than an individual’s email address. For example, it is a good idea to use something like ‘firstname.lastname@example.org’ and to give more than one person in your organisation access to the account.
Doing this means that you will still be able to see any emails from the ACNC if your charity’s contact person changes or is away. It is also a good idea to have more than one person regularly check the inbox.
Sometimes ACNC emails are filtered to the junk or spam folder in an email account. You should check these folders for emails from the ACNC. We recommend adding ACNC email addresses to your contacts list to ensure that emails from the ACNC are not automatically sent to the junk or spam folder.