Interchange has a network of neighborhoods covering the Perth metropolitan area from Mandurah to Osborne Park. Interchange provides individualised service to over 400 customers with disabilities sufficiently severe to preclude them working to gain income. We are recognised as a leading provider of community based support for people with significant disabilities. Our services include community inclusion service strategies to provide outcomes including improving access to community facilities, public transport and shopping along with planned activities designed to improve independence and socialisation within the customer's local community. Customers are also assisted in accessing personal living needs to improve independence and gain additional natural supports. Interchange also has a shared management service which allows the customer and their families to share the recruitment and daily management of support staff and the development and implementation of support strategies. In addition we have an independent living support service providing support within a customer's home as well as their local community. Interchange also specialises in providing a seamless transition for school leavers with disability and we continue to support customers with adult learning goals. Our ASDAN accreditation allows customers the opportunity to continue to learn within a structured curriculum after they leave secondary school. We are proud of our formal 'positive support framework' which provides our most disadvantaged customers with behaviour plans that protect their human rights, eradicate any 'restrictive practices' and further their goals for independence and community inclusion. Interchange has a stakeholder reference group that allows us to get direct feedback on new policy, new processes and new service strategies and community facilities. Interchange has had success in supporting customers toward a more independent lifestyle including moving out of home into independent or shared housing and even making the choice to cease accepting government funds and becoming financially self supporting. More : www.interchangewa.org.au/