You can contact the Australian Charities and Not-for-profits Commission for information via phone on 13 22 62, our general enquiry form below, social media or via the post.

Callers are experiencing increased wait times. Thank you for your patience.

Calling is still the quickest way to get assistance. Responses to online enquiries can take up to 2 weeks.

Charity Portal

Help logging in

If you need help logging in to the Charity Portal, check out our instructions - including a short video.

Call us

13 ACNC (13 22 62)

9am – 5pm, Monday to Friday

Call wait times are longer than usual. If your query is urgent, calling is still the quickest way for us to help you. Thank you for your patience.

Get in touch

General enquiry

It is currently taking 2 weeks to respond to online enquiries. If you need urgent assistance, please call.

Raise a concern

We take concerns about registered charities seriously. Before you report a concern about a charity, find out what we can and what we can't investigate.

Complete the form to raise a concern about a charity.

We can provide information to help you and your organisation register as a charity and carry out its obligations to the ACNC. We cannot provide legal or other professional advice. Read more about the way we can help you.

Aboriginal Liaison Officer

If you are an Aboriginal or Torres Strait Islander and would prefer assistance from an Aboriginal Liaison Officer, tell us when you contact us and we will arrange this for you.

Other ways to get in touch

Mail

Advice Services

Australian Charities and Not-for-profits Commission
GPO Box 5108, Melbourne VIC 3001

Social media

You can keep in touch with us on social media: Twitter, Facebook, YouTube, and LinkedIn.

Media contact

Journalists and other members of the media can contact our media team directly. Click here for our media contact information.

Getting to know

Interested in sharing your charity’s story? Email us at charitychat@acnc.gov.au. Decisions to feature a charity are at the ACNC's discretion. Click here to read our selection criteria.

Services

Translation and interpreting

Translation and interpreter services are available to ACNC callers.

National Relay Service

If you are deaf or have a hearing or speech impairment, you can call us through the National Relay Service:

• TTY (telephone typewriter) service users phone 133 677 then ask for 13 22 62
• Speak and Listen (speech-to-relay) users phone 1300 555 727 then ask for 13 22 62
• Internet relay users can make an internet relay call through the National Relay Service website and then ask for 13 22 62.