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The ACNC loves hearing from you via X, on our Facebook page, on our Instagram account and on LinkedIn.

Social media is a great place for you to share your experiences, opinions and thoughts on our work and on the charity sector in general, and an excellent way to communicate with us.

By accessing our social media pages, you agree to comply with the terms and conditions of the social media platform you are using, as well as our social media terms and conditions.

Posts on our pages do not necessarily reflect ACNC opinion or policy.

However, there are a few reasons your posts may not be approved or may be removed.

They are:

1. Posts that may be offensive

Posts that contain swearing, racist, sexist or otherwise offensive remarks will not be tolerated.

2. Posts that attack a named person or organisation

Please raise issues you believe affect the sector without naming names.

Please do not post accusations and/or allegations of crimes or misconduct. If you need to report an organisation you believe is engaged in unethical activity, you should do so via the appropriate channels.

3. Multiple posts about the same issue by the same user

We are happy for you to make your point and engage with us or anyone else in a polite, informed discussion, but we will endeavour to protect the conversation from being 'flooded' by any one voice. We want there to be room for everyone to comment.

4. Posts containing personal information

It’s never a good idea to share intimate information (for example phone numbers, private email addresses, family photos) on public sites, and if we think you’ve posted something others may abuse, we may take it down to protect you.

5. Posts promoting businesses

It is not appropriate to post advertisements via ACNC social media platforms.

6. Other reasons

  • Posts that are off topic
  • Posts that promote illegal or unethical activities
  • Posts that are unlawful or defamatory
  • Posts that misrepresent the user’s own views or falsely represent anyone else
  • Posts that infringe the intellectual property rights of others
  • Posts that identify matters that are currently the subject of legal proceedings or would breach a court’s non-publication order

While we support lively, open discussion, we reserve the right to block any users who don't comply with these rules, or who are otherwise deemed to be behaving inappropriately.

Users may post links to their own or other websites. However, just because a link is on our page it doesn’t mean we endorse the link or take any responsibility for the accuracy of the content on that site.

We check our Facebook and X pages and discussions on our LinkedIn group between 9am and 5pm (Melbourne time), Monday to Friday.

We endeavour to answer any queries posted to our social media accounts as soon as possible. However, sometimes we may need to check with other members of our team to ensure you get the right answer and in these instances, it may take us longer to respond.

Please note we do not read our private messages on Instagram and will not respond to any we receive. Please contact us via another channel if you have a question you need answered

Please note these terms and conditions may be changed at any time.