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Your satisfaction with our service is important to us. We will always do our best to answer your questions and give you accurate, timely and helpful information. You can read about our service commitment for more information.

We welcome your feedback and suggestions for improvements to our service. You can find out more in our policy on feedback and complaints about the ACNC.

If your feedback is about our website, please fill out our website feedback form.

For all other feedback, you can contact us by:

  • phone: 13 ACNC (13 22 62) weekdays from 1pm to 5pm (Melbourne time)
  • our online enquiry form
  • mail:

    Advice Services
    Australian Charities and Not-for-profits Commission
    GPO Box 5108
    Melbourne VIC 3001

You can also get in touch via social media on X, Facebook, and LinkedIn.