The information on this page will help you log into the ACNC Charity Portal if you are having trouble doing so.

Browse the options below and click to expand the instructions.

Sign up for new account

If you have not previously logged in to the Charity Portal you will need to sign up for a new account before doing so. You can do this by following the steps below:

Click 'Sign up now'

From the Charity Portal log-in page, click on the 'Sign up now' link (highlighted in the image below).

Signing up new account to access the Charity Portal

Enter your email address, click on 'Send verification code'

After you click on the 'Sign up now' link, you will be instructed to type in your email address (see the image below).

Once you have done so, click on the 'Send verification code' button highlighted in the image below.

alert icon The email address you type in should be one which you can easily access, as it is the one the verification code will be sent to and also the one that will be used whenever you log into the Portal in the future.

Sign up your email and get verification code for new Portal account

Receive and enter your verification code, click 'Verify code'

The code will arrive in an email to your chosen email address, with the email being titled 'ACNC account email verification code' and the sender being 'Microsoft on behalf of ACNC'.

Enter the code into the 'Verification code' field on the screen and then click on the 'Verify code' button (highlighted in the image below).

Verify code when signing up for new Portal account

alert icon Your verification code is only valid for a short amount of time. If you do not use it soon after receiving it, it will become invalid and you will have to request a new code.

Complete remaining details and click 'Create'

Once you have verified your code, you can fill in the remaining details.

Your new password needs to be at least 10 characters and include lower and upper case, a number and a symbol (for example, the '$' symbol or the '&' symbol). You will be also asked to confirm your new password.

Following that you can enter your surname and first name. When you have completed all of these details, click on the 'Create' button.

Once this is done, you can use your email address and password to sign in to the Charity Portal. If you need further assistance, feel free to give us a call on 13 22 62 - we're happy to help.

If you have previously logged in to the Charity Portal, but have forgotten your password, you will need to reset it. To do so follow these simple steps:

Click 'Forgot your password'

From the Charity Portal log-in page, click on the 'Forgot your password' link (highlighted in the image below).

Forgot Password link on the Charity Portal landing page

Get your verification code

Once you've clicked on 'Forgot your password', you will be asked to type in an email address as a first step towards creating a new Portal password.

alert icon The email address you type in should be one which you can easily access. Importantly, it must also be an email address we have on our records, such as the Address For Service email address.

Once you have typed in the email address, click on the 'Send verification code' button (highlighted in the image below).

Send Verification Code

Once you click 'Send verification code', a six-digit numerical code will be sent to your chosen email address.

Enter and verify the code

The code will arrive in an email to your chosen email address, with the email being titled 'ACNC account email verification code' and the sender being 'Microsoft on behalf of ACNC'.

Enter the code into the 'Verification code' field on the screen and then click on the 'Verify code' button (highlighted in the image below) before clicking on 'Continue'.

Verify your code

alert icon Your verification code is only valid for a short amount of time. If you do not use it soon after receiving it, it will become invalid and you will have to request a new code.

Reset your password

Once your code is verified, you can create your new password and click 'Continue'. The password must be at least 10 characters and include lower and upper case, a number and a symbol (for example, the '$' symbol or the '&' symbol).

Once this is done, you can use your email address and new password to sign in to the Charity Portal. If you need further assistance, feel free to give us a call on 13 22 62 - we're happy to help.