This page has instructions to sign up to the Charity Portal, and to reset your password.
Click on the headings below for simple step-by-step instructions.
Please make sure that you have been added as a Responsible Person or Authorised Person before you sign up for your account in the Charity Portal.
When you sign up, you must use the same unique email address that was listed for you when you were added.
Doing so will ensure you can access your charity when you sign in.
When you sign up for your Charity Portal account, you need to use your own unique email address, not a generic email address.
Each Charity Portal account is linked to a specific person’s name and email address, not to the charity as a whole.
Your Charity Portal account should not be shared with other people at your charity.
Please make sure that you have been added as a Responsible Person or Authorised Person before you sign up for your account. This will ensure you are automatically linked to the charity when you sign up.
The personal email you use for your Charity Portal account needs to be the same email address that was listed for you when you were added as a Responsible or Authorised Person for your charity.
If you can’t see your charity when you sign in, please follow our guidance on getting access to your charity in the Charity Portal.
If you have not previously logged in to the Charity Portal, you will need to sign up for a new account.
You can watch a video on how to sign up to the Charity Portal, or follow these steps:
On the Charity Portal log-in page, click 'Sign up now'
Enter your email address, then click on 'Send verification code'
It is important that you use your own unique email address, not a shared or generic charity email address. This is because the email address you use will be linked to your own personal Charity Portal account.
You will receive an email that contains a 6-digit code. Use this code to verify your email address before continuing.
The email will be from 'Microsoft on behalf of ACNC' and its title will be 'ACNC account email verification code'.
Type in the verification code, then click 'Verify code'
The verification code is only valid for a short amount of time. If you do not use it soon after receiving it, it will become invalid and you will have to request a new one.
Complete the remaining details and click 'Create'
You will need to type your password twice to confirm it. Your password needs to be between 10 and 64 characters, and contain at least 3 of the following: a lowercase letter, an uppercase letter, a number, and a symbol.
Use your email address and password to sign in to the Charity Portal.
If you see a message that says ‘A user with the specified ID already exists. Please choose a different one’, it means that there is already an account with this email address. Please follow the instructions to below to change the password, or sign up for a new account with a different email address.
To get a new password for your account, follow these steps:
On the Charity Portal log-in page, click 'Forgot your password?'
Type in your email address, then click 'Send verification code'
This will send you an email that contains a 6-digit code. Use this code to verify your email address before continuing.
The email will be from 'Microsoft on behalf of ACNC' and its title will be 'ACNC account email verification code'.
If you see a message that says ‘A user with the specified credential could not be found’, it means that there is not an account with that email address. Please follow the instructions above to sign up with that email address.
Type in the verification code, then click 'Verify code'
The verification code is only valid for a short amount of time. If you do not use it soon after receiving it, it will become invalid and you will have to request a new one.
Click continue, then enter a new password
Once you have verified your email address with the code, you can continue.
You will need to type your password twice to confirm it. Your password needs to be between 10 and 64 characters, and contain at least 3 of the following: a lowercase letter, an uppercase letter, a number, and a symbol.
Use your email address and new password to sign in to the Charity Portal.
If you get an error or you don’t receive your verification code, please follow our instructions to clear the cookies and cache on your browser, and use Google Chrome if possible.