Getting access to the new Charity Portal

How you get into the Charity Portal will depend on whether we've got your details or not.

We launched our new Charity Portal on 15 October 2018. Because this is a new system, the old way of logging in - using your charity ABN and password - no longer works.

Click on the situation that best describes you to see the instructions to access the new Charity Portal.

If you used our Charity Portal before 15 October 2018, we’ve already signed you up. Now you just need to get a password:

  1. Although you haven’t actually forgotten your password, you will need to go to the Charity Portal and click ‘Forgot my password'.
  2. Fill in your charity's Address For Service email address (if you can't remember this address, you can find it on your charity's page on the Charity Register) and get a code to verify the account.
  3. Enter the code and create a new password.

This email address and the password you create will be the log-in details for the new Charity Portal.

If you’ve already logged in to the new Charity Portal (from 15 October 2018 onwards), you should be all set to log in again:

  1. Go to the Charity Portal and sign in using your email and password.

Remember: this is your email address and the password you created - not the Charity's ABN and password you used for the old Charity Portal.

If you have never used the Charity Portal before – and your email address has never been connected with any charity – you’ll need to create a brand new account:

  1. Go to the Charity Portal and click ‘Sign up’.
  2. First, enter your email address and click 'Send verification code'. Enter the code you receive and fill in the rest of the details.
  3. If you receive this message: 'A user with the specified ID already exists. Please choose a different one', it means that we've already got your email signed up. In this case, click cancel and then click 'Forgot your password' on the log-in page. If you still have trouble, call us on 13 22 62 and we can help you out.
  4. The email address and the password you create will be your log-in details for the new Charity Portal.