This page has instructions for:

  • signing up to the Charity Portal
  • getting a new password.

If you are having trouble logging in or you need help getting a new password, click on the headings below for simple step-by-step instructions.

When you create your Charity Portal account, you need to use your own email address, not a generic email address. Each Charity Portal account is linked to a specific person’s name and email address, not to the charity as a whole. Your Charity Portal account should not be shared with other people at your charity.

Please make sure that you have been added as a Responsible Person or Authorised Person before you create your account. The personal email you use for your Charity Portal account needs to be the same email address that was listed for you when you were added as a Responsible or Authorised Person for your charity.

If you can’t see your charity when you sign in, please follow our guidance on linking your charity to your Charity Portal account.

If you have not previously logged in to the Charity Portal, you will need to sign up for a new account.

You can do this by following these steps:

On the Charity Portal log-in page, click 'Sign up now'
Enter your email address, then click on 'Send verification code'

You will receive an email that contains a 6-digit code. Use this code to verify your email address before continuing.

The email will be from 'Microsoft on behalf of ACNC' and its title will be 'ACNC account email verification code'.

Type in the verification code, then click 'Verify code'

The verification code is only valid for a short amount of time. If you do not use it soon after receiving it, it will become invalid and you will have to request a new one.

Complete the remaining details and click 'Create'

You will need to type your password twice to confirm it. Your password needs to be between 10 and 64 characters, and contain at least 3 of the following: a lowercase letter, an uppercase letter, a number, and a symbol.

Use your email address and password to sign in to the Charity Portal.

To get a new password for your account, follow these steps:

On the Charity Portal log-in page, click 'Forgot your password?'
Type in your email address, then click 'Send verification code'

This will send you an email that contains a 6-digit code. Use this code to verify your email address before continuing.

The email will be from 'Microsoft on behalf of ACNC' and its title will be 'ACNC account email verification code'.

Type in the verification code, then click 'Verify code'

The verification code is only valid for a short amount of time. If you do not use it soon after receiving it, it will become invalid and you will have to request a new one.

Click continue, then enter a new password

Once you have verified your email address with the code, you can continue.

You will need to type your password twice to confirm it. Your password needs to be between 10 and 64 characters, and contain at least 3 of the following: a lowercase letter, an uppercase letter, a number, and a symbol.

Use your email address and new password to sign in to the Charity Portal.