Option 1:
- In Internet Explorer, hold down "CTRL + SHIFT + DELETE" on your keyboard to bring up ‘Delete Browsing History’.
- De-select 'Preserve Favorites website data', and ensure the next 3 options are selected - Temporary Internet Files, Cookies and History.
- Click ‘Delete’. Once the process has completed, close all Internet Explorer windows and reopen it to ensure the changes take effect.
Option 2:
- In Internet Explorer, hold down "ALT + T" on your keyboard to bring down the Tools menu.
- Select ‘Delete Browsing History’.
- De-select 'Preserve Favorites website data', and ensure the next 3 options are selected - Temporary Internet Files, Cookies and History.
- Click ‘Delete’. Once the process has completed, close all Internet Explorer windows and reopen it to ensure the changes take effect.
Option 1:
- In Firefox, hold down "CTRL + SHIFT + DELETE" on your keyboard to bring up ‘Clear Recent/All History'.
- Change the 'Time Range to Clear' to “Everything”.
- Only select Cookies and Cache, then click 'Clear Now' at the bottom.
- Close and reopen the browser to ensure the changes take effect.
Option 2:
- In Firefox, hold down "ALT + S" on your keyboard to bring down the History menu.
- Select “Clear Recent History…”.
- Change the Time Range to Clear to “Everything”.
- Only select Cookies and Cache, then click 'Clear Now' at the bottom.
- Close and reopen the browser to ensure the changes take effect.
Option 1:
- In Chrome, hold down 'Ctrl + Shift +Delete' on your keyboard to bring up 'Clear Browsing Data'.
- Change the drop-down menu ‘Obliterate / Clear the following items’/'Time range' to ‘The beginning of time’/'All time'.
- Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
- Click ‘Clear Browsing Data’/'Clear Data'.
- Close and reopen the browser to ensure the changes take effect.
Option 2:
- In Chrome, click the 3 vertical dots on the top right hand corner, then click on "More Tools" and then "Clear Browsing Data".
- Change the drop-down menu ‘Obliterate / Clear the following items’/'Time range' to ‘The beginning of time’/'All time'.
- Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
- Click ‘Clear Browsing Data’/'Clear Data'.
- Close and reopen the browser to ensure the changes take effect.
MAC
Click on your web browser for step-by-step instructions
Option 1:
- In Chrome, hold down 'Command + Shift + Delete' on your keyboard to bring up 'Clear browsing data'.
- Change the drop-down menu ‘Obliterate / Clear the following items’/'Time range' to ‘The beginning of time’/'All time'.
- Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
- Click ‘Clear Browsing Data’/'Clear Data'.
- Close and reopen the browser to ensure the changes take effect.
Option 2:
- In Chrome, click the 3 vertical dots on the top right hand corner, then click on "More Tools" and then "Clear Browsing Data".
- Change the drop-down menu ‘Obliterate / Clear the following items’/'Time range' to ‘The beginning of time’/'All time.
- Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
- Click ‘Clear Browsing Data’/'Clear Data'.
- Close and reopen the browser to ensure the changes take effect.