Our staff take part in the annual Australian Public Service (APS) employee census, which asks APS employees about their attitudes and opinions on a range of work-related issues, including health and wellbeing, attendance, performance management, leadership, and general impressions of the APS.

The APS employee census is conducted in May each year to enable long-term trends and comparability of data.


Due to the effects of COVID-19, the 2020 APS employee census was delayed from May to October.

In 2020, we achieved an 88% response rate to the census, with 82 out of 93 of our staff participating.

To promote transparency, the ACNC, along with many other agencies, is making its census data public.


Understandably, the effects of COVID-19 factored highly in both the questions asked of staff, and how staff responded. Pleasingly, our staff reported that the agency and its workgroups reacted to and dealt with the COVID-19 crisis favourably.

  • Nearly all our staff, 95%, reported that their workgroup successfully adapted to new ways of working when required.
  • Recognition that their workgroup used COVID-19 to improve the way they worked was reported by 73% of our staff.
  • When asked whether their agency was taking steps to maintain new ways of working implemented during COVID-19, 74% of our staff confirmed that it was.
  • On change, 85% of our staff reported that their agency adapted quickly and responded to changing priorities.
  • The percentage of staff who recognised that change is managed well within the ACNC increased significantly from 31% in 2019 to 54% in 2020.
  • Recognition that our internal communications had improved rose from 49% in 2019 to 71% in 2020.